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On March 27, 2008 I have placed an order with the online retailer www.ambientedirect.de for a stool (Gherry Ultra Cube, by Heller) for a total EUR 599.40

The item I have received about a month later was broken (as confirmed

with photos on delivery) and thus I returned it back to ambientedirect.de as asked on my expense.

Ever since, I tried to contact ambientedirect.de on many occasions without any result apart from a email I have received on May 30 2008,

from ambientedirect.de claiming they were

expecting some kind information from the manufacturer (aka HELLER, transferring

responsibility to them), without any follow-up or any news whatsoever since then.

I would like to report this retailer's behavior and complain.

Monetary Loss: $1072.

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